Frequently Asked Questions
What is Skyrockwellness?
Skyrockwellness is an online store offering trusted health and wellness products to help you feel better, live stronger, and support a balanced lifestyle.
Where are you located?
We’re an online-based U.S. store. Our products ship from trusted warehouses within the United States for fast, reliable delivery.
Do I need an account to order?
No, you can check out as a guest. But creating an account helps you track orders and get exclusive offers.
Do you offer discounts or promotions?
Yes! We regularly offer sales, bundle deals, and promo codes. Sign up for our newsletter to never miss an update.
Where do you ship?
We currently ship within the United States (including Alaska and Hawaii), Canada, and the United Kingdom. International shipping to other regions will be available soon.
How long does shipping take?
Orders are usually processed in 1–2 business days and delivered within 3–7 business days, depending on your location.
How can I track my order?
Once your order ships, we’ll email you a tracking link so you can follow it every step of the way.
What if my order arrives damaged?
If your item arrives damaged, contact us within 7 days of delivery. We’ll replace it or issue a full refund.
Do you offer free shipping?
Yes! Orders over $50 qualify for free standard shipping within the U.S.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay for a smooth and secure checkout.
Is my payment information safe?
Absolutely. All payments are processed through secure, encrypted gateways to keep your information private and protected.
Can I cancel my order?
You can cancel your order within 24 hours of placing it by contacting our support team.
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging for a full refund.
How do I start a return?
Simply email our support team with your order number. We’ll send you step-by-step return instructions.
How can I contact Skyrockwellness?
You can reach us anytime via email at Sk@skyrockwellness.com or through our website’s contact form.
What are your customer service hours?
Our support team is available Monday to Friday, 9 AM to 6 PM (EST).
How quickly will I get a response?
We usually respond within 24 hours on business days.
Do you have a satisfaction guarantee?
Yes! If you’re not fully happy with your purchase, we’ll make it right — refund or replacement, no hassle.
How can I stay updated on new products?
Join our newsletter or follow us on social media for the latest product drops, wellness tips, and exclusive deals.